But At What Cost?

Posted: 25.02.09 in Blogging

“Ryanair can confirm that a Ryanair staff member did engage in a blog discussion.

“It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again.

“Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel.”

Stephen McNamara, spokesman for Ryanair, via Travolution

You might be wondering what provoked such an astonishing attack on the general public and drew members of staff from Ryanair into a heated argument abusing its customers. Not exactly “textbook stuff” is it?

It started on Jason Roe’s website, where he highlighted a harmless but amusing little bug on the Ryanair website. Simply by navigating their site in a perfectly normal way (no real tricks used here) the website appears to set the cost of the ticket to £0. Of course, when you try to proceed to acquire these tickets for free, the website will stop you. That’s sensible. But still, it’s a misleading bug and for a company to seemingly offer a ticket for free and take it away again isn’t good. At the very least, you would expect any self-respecting company to try to fix it, or at the very least warn customers that repeating such a sequence will result in an invalid session.

But no. As you will see in the comments on Jason Roe’s site, some people purporting to be from Ryanair starting throwing personal insults towards Roe. Later analysis of the IP addresses confirmed they are actually Ryanair customers, further supported by this spokesman.

So. Hmmm. Make up your own mind!

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